Episode #1 – Mobile Roaming Revenues: What’s at stake?

Episode #2 – What kind of roaming billing errors is Araxxe finding?

Episode #3 – Billing Error Case: Option allocation error for Data transactions in roaming

Episode #4 – How can Araxxe Help?

Episode #1 – Mobile Roaming Revenues: What’s at stake?

Episode #2 – What kind of roaming billing errors is Araxxe finding?

Episode #3 – Billing Error Case: Option allocation error for Data transactions in roaming

Episode #4 – How can Araxxe Help?

This graph shows the top 10 billing error cases identified whilst roaming by Araxxe’s global testing in 2022.

Missing records are the biggest source of revenue loss associated to roaming traffic. Araxxe’s testing provides evidence of roaming partners who consistently fail to provide information required to bill customers.

Araxxe’s testing highlights many cases where the charges applied to customers do not match the published rates. This can lead to reduced usages (when published rates are too high) and customer complaints (when published rates are too low).

8% of billing errors found relate to incorrect bundle allowances, the issues frequently lead to revenue loss.

Billing errors result in revenue loss and reputational damage for telecoms providers.

Watch our feed over the next 4 weeks! We will provide you with insights into roaming billing errors and how we can help you to prevent them!

• Episode #1 – Mobile Roaming Revenues: What’s at stake?

• Episode #2 – What kind of roaming billing errors is Araxxe finding?
• Episode #3 – Billing Error Case: Option allocation error for Data transactions in roaming
• Episode #4 – How can Araxxe Help?

Billing errors result in revenue loss and reputational damage for telecoms providers.

Operating a worldwide testing infrastructure over the past 17 years,  Araxxe has helped operators identify and prevent billing errors.  Watch our feed over the next 4 weeks! We will provide you with insights into roaming billing errors and how we can help you to prevent them!

• Episode #1 – Mobile Roaming Revenues: What’s at stake?

• Episode #2 – What kind of roaming billing errors is Araxxe finding?
• Episode #3 – Billing Error Case: Option allocation error for Data transactions in roaming
• Episode #4 – How can Araxxe Help?

1. Mobile Roaming Revenunes: What's at stake?

According to Kaleido Intelligence research, ‘total retail and wholesale roaming revenues from consumer and IoT mobile connections will exceed pre-COVID levels in 2023, reaching $30 billion and representing year-on-year growth of 40% over 2022.’

Kaleido also forecasts that roaming IoT connections will reach nearly 940 million in 2027, up from 297 million in 2021, growing at a CAGR of 22% between 2022 and 2027.

https://roaming.kaleidointelligence.com/mobile-roaming-revenues-from-consumer-iot-connections-to-reach-30-billion-in-2023-kaleido-intelligence/

Due to billing complexity, errors occur more frequently when customers are roaming!

Billing errors impact the revenues, costs and customer experience causing reputational damage for mobile operators. Whilst many operators believe that offering subscribers unlimited bundles will make them immune from billing issues, Araxxe global testing has highlighted unexpected errors associated with these plans, especially roaming and data issues.

Billing errors impact the revenues, costs and customer experience causing reputational damage for mobile operators. Whilst many operators believe that offering subscribers unlimited bundles will make them immune from billing issues, Araxxe global testing has highlighted unexpected errors associated with these plans, especially roaming and data issues.

If you want to know more about billing errors we’ve identified and best practices to help minimize these types of issues going forward, join our webinar 16:00 (Central European Time (CET) on the 24th November 2022.

Feel free to register here

Our Data & Roaming billing Observatories highlight the Billing Error Rates (BER) of Data transactions performed while roaming in 339 networks in 116 countries over 5 continents. Maps are updated quarterly and designed to help visualize where outbound roamers generate the most billing errors..

We hope many of you can join us for what promises to be an insightful session.

If you can’t join but you would like to know more about preventing billing errors feel free to contact us, we’ll be happy to help!