Operator

•  A mobile operator in Southeast Asia with 5 million subscribers.

Campaign Scope

• 8 prepaid tariffs plans tested (covering 95% of revenues).
• Validate the migration of the operators prepaid charging platform.
• Parallel run testing of legacy the platform and new platform (test subscriptions) prior to migration of customer data.
• Testing of new platform following migration of customer data.

Issues Identified

Testing uncovered several issues in the new system configuration prior to data migration and go-live, these included:

• Voice roaming incorrectly charged whilst roaming in North America.
• Incorrect billing of international calls to Asia.
• International SMS not charged for messages to Latin America.
• Incorrect data volume allowances within local plans.
• Data roaming incorrectly charged whilst roaming Europe.

Lessons Learned

• The parallel run identified and allowed the operator to address several important issues, preventing significant revenue loss and potential reputational damage.
• Automation of testing allowed an expanded testing scope within the timeframes and budget of the project to test scenarios such as roaming and international calling that manual testing cannot reach.

Why Araxxe

• Integrating Araxxe as a partner into system upgrade helps operators increase both the efficiency and scope of testing during system changes. Early detection of billing errors prevents revenue leakage, reduce financial loss and reputational damage.
• Efficient automated testing can minimize project delays and prevent cost overruns.

If you would like a free consultation to discuss how you can improve your billing, please contact us at marketing@araxxe.com