Billing errors impact the revenues, costs and customer experience causing reputational damage for mobile operators. Whilst many operators believe that offering subscribers bundles and unlimited usage will make them immune from billing issues, Araxxe testing across the globe has highlighted many errors associated with these plans.

Billing errors impact the revenues, costs and customer experience causing reputational damage for mobile operators. Whilst many operators believe that offering subscribers bundles and unlimited usage will make them immune from billing issues, Araxxe testing across the globe has highlighted many errors associated with these plans. Uncharged data usage, incorrect metering, , incorrect application of subscription fees, confusion between local, "Roam Like Home" and "Non-Roam Like Home" zones, delayed application of throttling, missing customer notifications by SMS, bundle renewal process, and rollover errors to mention but a few.  

Our Data & Roaming billing Observatories highlight the Billing Error Rates (BER) of Data transactions performed in 343 networks in 120 countries over 5 continents. Maps are updated quarterly and designed to help visualize where and how often problems occur.

If you want to know more about how we build our maps and about specific Billing Error Rates from one network or one country, join our webinar on September 8th 2022, 4 PM Paris time. Feel free to register here!

Araxxe will attend the Telco Transformation LATAM event organized by Conecta Latam on August 17th-18th, 2022 in Rio de Janeiro, Brazil. Topics like Business Assurance, Fraud & Security & Digital Transformation in the region will be raised.
 

Araxxe will attend the Telco Transformation LATAM event organized by Conecta Latam on August 17th-18th, 2022 in Rio de Janeiro, Brazil. Topics like Business Assurance, Fraud & Security & Digital Transformation in the region will be raised.

Fidel Aponte, VP Latin-America & Caribbean, and Julio Chung, International Sales Manager, will be onsite.

To schedule a meeting prior to the event, feel free to contact them at fidel.aponte@araxxe.com or julio.chung@araxxe.com.

More information about the event in Conecta Latam’s website.

DID YOU KNOW that Araxxe’s mission is to help operators maximize profitability by reducing fraud and ensuring billing accuracy?
We provide subscription based solutions utilizing a global infrastructure of test call generators powered by Artificial Intelligence and supported by a Team of Experts.

Our solution provides: 

DID YOU KNOW that Araxxe’s mission is to help operators maximize profitability by reducing fraud and ensuring billing accuracy?
We provide subscription based solutions utilizing a global infrastructure of test call generators powered by Artificial Intelligence and supported by a Team of Experts.

Our solution provides: 

• an easy integration: we are non-intrusive in your systems
• a fast rollout: we start the service within six weeks
• Flexibility: we fit the scope to your needs, opt in, opt out…
• a Live Portal with actionable & real time reporting accessible 24/7

Would you like to know more about our managed services?
Feel free to contact us!