Started in September 2019 and now finalized, the DETSI project (Detection of Scams by Artificial Intelligence) aimed to protect European mobile subscribers...

Started in September 2019 and now finalized, the DETSI project (Detection of Scams by Artificial Intelligence) aimed to protect European mobile subscribers from a set of telephone frauds.
The project has demonstrated the ability to detect ping calls  in real time by covering 80% of the European population, i.e. 350 million subscribers... Thanks to this, operators have a solution to protect their subscribers by blocking ping calls in real time or alerting them in case of attempted calls to a fraudulent number.

This project was supported in a joint framework between the French government under the Future Investments Program, the Auvergne-Rhône-Alpes Region as well as the Pays de la Loire Region, but also BPI France, and three key telecom cybersecurity players: IMT Télécoms Paris (which is part of the leading French group of engineering schools), VIAVI (international leader in optical technologies and tests and measurements for telecommunications) as well as Araxxe (SME based in Lyon and a specialist in the market for billing verification and fight against interconnect fraud in international telecommunications).

Read our press release (in French) to find out more by clicking here or contact us @ marketing@araxxe.com!

Episode #1 – Mobile Roaming Revenues: What’s at stake?

Episode #2 – What kind of roaming billing errors is Araxxe finding?

Episode #3 – Billing Error Case: Option allocation error for Data transactions in roaming

Episode #4 – How can Araxxe Help?

Episode #1 – Mobile Roaming Revenues: What’s at stake?

Episode #2 – What kind of roaming billing errors is Araxxe finding?

Episode #3 – Billing Error Case: Option allocation error for Data transactions in roaming

Episode #4 – How can Araxxe Help?

Through our global infrastructure, Araxxe can verify your customers billing and experience, identify issues that cannot be identified through existing reconciliation controls.

Araxxe can identify any issues no matter where your processes fail: Missing transactions, incorrectly metered transactions, incorrectly rated transactions, delayed or incorrect notifications etc.

Araxxe provides high definition’ billing verification, utilizing our worldwide infrastructure, we can quickly and efficiently highlight errors.  This allows operators to narrow the 3% – 5% error tolerance allowed with their current reconciliation systems.

We propose a zero-error tolerance because we perform ‘per transaction’ checks and we do not use any aggregated data. We believe that “small” billing errors also count! One small billing error today can be a big one tomorrow! Ten small billing errors put together do have a big financial impact!

Episode #1 – Mobile Roaming Revenues: What’s at stake?

Episode #2 – What kind of roaming billing errors is Araxxe finding?

Episode #3 – Billing Error Case: Option allocation error for Data transactions in roaming

Episode #4 – How can Araxxe Help?

Episode #1 – Mobile Roaming Revenues: What’s at stake?

Episode #2 – What kind of roaming billing errors is Araxxe finding?

Episode #3 – Billing Error Case: Option allocation error for Data transactions in roaming

Episode #4 – How can Araxxe Help?

The case relates to a European mobile operator with 21 million subscribers. Their marketing team created a new option called ‘Move Everywhere’. This option is exclusively available to subscribers of one specific postpaid tariff plan. After activation of this new option, Araxxe conducted a test campaign and reported the following issue:

“Whilst Roaming in Bosnia, India and Japan, data transactions performed by Araxxe were invoiced 0€ instead of €12.50 per megabyte.”

Following an internal review, it was determined that the issue was related to an incorrect rating configuration associated with the new plan. Specifically, a data allowance applied whilst roaming in Europe had also been included within the ‘Rest of the World’ charging zone.

Assuming the error went unnoticed for twelve months, Araxxe analysts calculated a total avoided loss of €750,000.