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2021
Araxxe Whitepaper: About being compliant
Beyond billing error detections: Testing for the sake of testing and compliancy!
It is common knowledge that the main mission of revenue assurance professionals is to protect the telco’s revenue streams. Your objective is clear: put the billing chain under control & fix revenue leakages. But how do you prove to your audit team or a third party that the billing chain is compliant?
Araxxe A2P SMS Observatory – Join us!– Webinar October 21st 2021, 4PM CEST
Last week, we shared our latest A2P Observatory, informing you of the levels of fraud and potential revenue loss in your region. When you review this observatory, you will have a better understanding of the revenue risk within your region.
Prime origins continue to be highly infected in Europe
Testing during the last quarter shows evidence of high levels of fraud even for reputable brands using A2P SMS to communicate with customers.
Billing Errors by Customer Segments
#4 – Which Customer Segments are impacted?
Post-paid retail services are the most impacted segment (40%), followed by post-paid business (27%). Increasing over recent years due to “custom pricing”. This segment is now critical due to the rise of M2M and IoT. Pre-paid errors account for 25% of errors.
Billing Errors by Location
#3 – Statistics on Billing Errors by Location
More billing errors occur whilst roaming (55%), compared to 45% which occur on home networks. This is due to the complexity of roaming billing and the inability of operators to independently verify new plans and promotions. There is no positive effect of the ‘roam like at home’ trend: roaming is easier for consumers, not for operators.
Billing Errors by Service Type
#2 – Statistics on billing errors by Service Type
Voice (59%) remains the service most impacted by billing errors. The number of errors associated to data services (25%) continues to increase. Finally, SMS accounts for 16% of all billing errors identified during our campaigns.
Billing Errors Statistics
Araxxe is one of the world leading providers of fraud and revenue assurance services. Since 2005, we have utilized a global network of robots (Test Call Generators) to verify billing accuracy for operators around the world. We have realized that many operators encounter similar issues...
Risk & Assurance Group (RAG) - London
Araxxe is proud to attend and sponsor the RAG London event, to be held from September 29th to 30th.
Lisa Taillandier, International Sales Manager of Araxxe, will join an insightful panel discussion about SMS fraud.
Araxxe featured in the CFCA’s Communicator Newsletter.
Araxxe is proud to inform you about its contribution to the latest release of CFCA’s “Communicator Newsletter”, with an informative article on billing errors in the telecom industry...
Revenue Assurance and Digital Revolution - An Araxxe Whitepaper
The Digital Revolution has been one of the hot topics in the press and medias over the last years. From a Telecom Operator standpoint, the digital revolution basically means a myriad of new services: the so-called ‘digital services’. But new services usually also mean new risks of revenue leakage…
If you want to get insights on the impacts of a change from traditional services to new digital services and their consequences on existing revenue assurance controls download our whitepaper!
DID YOU KNOW…we are using Artificial Intelligence ?
Telcos harness the power of Artificial Intelligence (AI) to analyse huge volumes of data to extract insights to provide improved customer experience, improve operations and increase revenues.
Araxxe has caught the train too! By analysing huge data volumes generated via our worldwide campaigns and observatories we identify evolving fraud trends...
Araxxe A2P SMS Observatory – Webinar July 8th, 2021 - 4PM CEST
Last week, we shared our latest A2P Observatory, informing you of the levels of fraud and potential revenue loss in your region. When you review this observatory, you will have a better understanding of the revenue risk within your region...
Top Brands More Likely to Use Fraudulent A2P Routes in Europe
Testing during the last quarter shows evidence that companies using A2P SMS to communicate are more likely to use fraudulent routes. This indicates a significant increase in revenue loss...
We help you find the invisible leakage
RA managers are tasked to uncover the invisible and even the unknown but existing internal controls often don’t let them dive deep enough to detect all billing errors...
Are you ready for the summer?
Summer is coming and people are keen to travel again. As travel increases roaming revenues will start to recover. Are your systems ready to take advantage of this opportunity? Why not run a health check? Araxxe can help you ensure that you maximize revenues and customer experience during this important time.
Click here to know more about the Summer Health Check!
Beware of SMS Reselling Apps! The new threat for your termination revenues...
Some App providers give subscribers the opportunity to earn easy money by allowing their SMS allowance to be used to terminate A2P messages allowances.
How does it work?...
Download our whitepaper ‘Buy or Subscribe’!
Operators mostly rely on their full traffic processing tools to monitor their revenues and costs, but have you ever thought of using a Test Call Generator?
This whitepaper will help you making the decision to choose either between buying hardware and execute the controls yourself or outsourcing Revenue Assurance management to a third party.
Migration Testings and new offers: is your billing chain 100% reliable?
New rate plans, new mediation systems, a new version of the Intelligent Network, VoLTE or VoWifi updates and many more…: Quick time-to-market means a high risk of incurring billing errors…
Robocalls
A robocall trying to sell you something is illegal unless a company has your written permission to call you that way in the US. Yet every year...
DID YOU KNOW… we operate our tests through a Managed Service approach?
Choosing for a Managed Service for Fraud Detection and/ or Billing Verification has multiple added values:
Billing is one of the main drivers of consumer complaints in the UK
Over 20% of consumer complaints mentioned in the “Q3 2020 Telecoms and Pay TV Complaints report” issued by Ofcom —the UK’s communications regulator— is linked to billing, prices and charges. Summarised per type of provider, the report showed...
Revenue Assurance & Fraud Detection Master Classes
Join our Virtual Master Classes where Araxxe subject-matter experts and industry thought leaders will present on the latest in Revenue Assurance and Fraud Detection.
Topics include...
Araxxe broadcasted in RAG TV – Wednesday March 31st | 01:00 pm London
We are glad to announce that Emmy Léger, Product Account Manager, will explain how Araxxe uses test SMS messages to identify and measure bypass fraud around the world - during her participation in the next episode of RAG TV, organized by Risk and Assurance Group...
Webinar: International Outbound Termination Fraud
Questions? Reach out to Frederick Van de Weghe, our Chief Commercial Officer. We will be happy to help you!
Araxxe is pleased to announce its participation in CFCA’s educational KNOW Sessions as facilitator of the webinar about Outgoing International Fraud....
Billing errors
Billing errors really lead to complaints, brand damage and overloaded customer service desks as you can see in this unfortunate story...
'Download our whitepaper ‘It’s all about Data’!
“How do I get my subscribers to use more data services?” “How can I improve data services monetization?”. Telecom operators have been trying to answer these questions over the last years, launching large panels of offerings about data services: focus on subscriber habits rather than data volume, new pricing models, new features… in one word: innovation!
Worldwide A2P SMS Bypass
Would you like to know if A2P SMS fraud is happening on your network? Araxxe monitors A2P SMS traffic towards 300+ MNO’s in over 100 countries on five continents. If fraud is happening, it’s on our radar!